Family Technology Resources & Support

Canvas is a learning management system (LMS) that allows teachers to provide instructional support, class calendars, assignments and resources for students in a safe online environment. Parents​ of Katy ISD students can log into Canvas using their HAC user name and password. Students access Canvas through MyKaty.
Canvas User Guides and Resources

For district information and video guides, please visit the Class 1:1 page.

Need tech support for your Chromebook?

The Chromebook Hardware Support ticketing system is exclusive for hardware issues only.  This may include a cracked screen, broken keyboard, power adapter, protective case, lost or stolen device, and other hardware problems.  

Parents do not have access to the system, so students will need to use their credentials to enter a ticket.  Then they will follow the campus procedure to drop off their device for repair.

Chromebook Hardware Support (Class 1:1) / Video

If you are experiencing issues accessing your online resources, a common solution is to clear the cache and the browser history of your web browser (Katy ISD recommends using Google Chrome). Completing this step will refresh the browser and remove any programs that might interfere with loading websites or interfere with successful logins.

Clearing Cache in Google Chrome

 Follow these steps to clear your cache:

1. Access the Google Chrome Menu bar, then select History, and History once again.
2. A new window will open. Click on Clear browsing data.
3. Another dialog box will open and will request the user to choose which options should be cleared, then click the Clear data button.
   NOTE: be sure that you look these options over if you have information stored in the browser that you would like to keep.
4. Once the browser history and cache have been cleared, you will be returned to the Settings page - you may close the tab and continue working - there will be no confirmation message.
   NOTE: It is recommended that users close the browser and re-open to apply changes.

 If a web page does not seem to be displaying what you expect to see after clearing the Cache, try hitting Ctrl + F5 on your keyboard to reload the page. 

Clearing Cache in Safari

Katy ISD recommends using Google Chrome to access textbooks, apps and resources. If you use Safari, please visit the following Apple Help Articles for more information: 
Clear your browsing history in Safari on Mac
Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch

Clearing Cache in Microsoft Edge

Katy ISD recommends using Google Chrome to access textbooks, apps and resources. If you use Edge, please visit the following Microsoft Support Article for more information:
View and delete browser history in Microsoft Edge

All students are taught healthy Digital Citizenship practices. For more information: Digital Citizenship 

What is the GIS Portal?
The GIS Portal is an access point for all Katy ISD GIS services. These services are publicly accessible and do not require a log in, simply navigate to https://gis.katyisd.org, browse the available services, and launch the service you are seeking.

What services are available?
Geospatial services like the District Map (Find Your School), Elections Map, Miller Bus Routes, and more are located here. As needs change for our community other applications may be added or removed from the portal.

The Home Access Center provides an online grade book where parents and guardians can view helpful student information to support and guide their children through the educational process.
Home Access Center (HAC) FAQ - English
Home Access Center (HAC) FAQ - Spanish
Log in to the Home Access Center

The Katy ISD OnTheGo app allows you to view your child's grades, assignments, attendance record, library books, and cafeteria balance.
Please visit the Katy ISD Mobile Application Information page for more information about app features and instructions.

Online textbooks are available in MyKaty Cloud to students. 
Online Textbook User Guides

The Katy ISD A+ Pay N’ Go is an online web store, providing a convenient way for parents, students, and other patrons to make payments for cafeteria meals, activity fees, and a variety of other campus and district related services. 

For information about Chromebooks and iPads:

Hardware for Students

Student Device Checkout Request

Student Device Code of Conduct & Responsible Use and Care

The Student ID Badge app is available in MyKaty Cloud. If your student needs to print an ID badge, please have them follow these instructions: Student ID Badge Application

Please note: this app can only be accessed by Katy ISD students.

The Student Schedule App is available in MyKaty Cloud. If your student needs to print a student schedule, please have them follow these instructions: Student Schedule Application

Please note: this app can only be accessed by secondary Katy ISD students.

Katy ISD follows set Web Filtering standards for all online interaction. 

For helpful information about Katy ISD's technology resources available to you as a parent/guardian, and to your student(s), please watch this recorded webinar held at the beginning of the 2024-2025 school year.

 2024-2025 Parent Technology Webinar
(English)

2024-2025 Parent Technology Webinar
(Spanish)

In regard to best practices and digital guidelines, our district works to:

● Ensure the technology meets the learning outcome.

● Frequent breaks are given when using digital devices.

● Teachers will balance the technology interaction throughout a student’s day, including the amount of digital homework.

● Encourage proper posture and positioning for students to use the digital device.

Texas Education Agency (TEA) recommended guidelines

For answers to some of your frequently asked questions: Technology FAQ