Parent/Guardian Password Frequently Asked Questions

  • I am new to Katy ISD; how do I access my account for the first time? 
    Use this step-by-step user guide (English and Spanish) to learn how to access your account.

    What is my username?
    Your Username is the same as your HAC ID, which is what you use to sign into the Home Access Center.
    If you do not know your Username/HAC ID, use this step-by-step user guide (English and Spanish) to learn how to obtain your Username using the Password Self-Service tool.

    What is the Home Access Center (HAC)?
    The Home Access Center (HAC) provides an online grade book where parents and guardians can view helpful student information to support and guide their children through the educational process.
    You can access the HAC from the Katy ISD website using this link:  Home Access Center 

    What are the answers to my security questions?
    You would have created these answers the first time you accessed the Password Self-Service tool.

    How do I change my password or security questions?
    Use this step-by-step user guide (English and Spanish) to learn how to change your password and/or security questions. 

    I forgot my password. How can I reset it?
    Use this step-by-step user guide (English and Spanish) to learn how to reset your forgotten password.

    How do I update the email address or cell phone number that is on file for me?
    Please make the needed updates in the Home Access Center (HAC).

    What Katy ISD applications can I access with my HAC ID and password?
    Application List

    How can I assist my elementary student with a password?
    Elementary students have a default password that can't be changed.  You should have received it in writing.  If an elementary student is on campus, teachers and librarians can help.  If you need further assistance with an elementary password, the most efficient way is to submit a support request using our Parent Tech Support ticketing system via MyKaty Cloud.

    What if I still need help with Password Self Service​? 
    As a parent/guardian, please fill out the form below.  A technology team member will contact you.

  • Please do not fill out​​ duplicate requests
    Password Self Service Assistance Form