Technology Frequently Asked Questions

  • When will student schedules be ready in the Home Access Center (HAC)? 
    Schedules will be available in the Home Access Center beginning August 15, 2022.

    What is MyKaty Cloud? 
    MyKaty Cloud allows parents and students one place to log in to find all of the resources needed. 

    Can my elementary student change their password?
    No, they cannot. 

    When will my elementary student receive their password?
    The parent/guardian will receive an email from Blackboard, or the student can receive it from their teacher during the first week of school.  

    How does my secondary student retrieve their password?
    Please access the Katy ISD Password Self-Service portal at https://passwordreset.katyisd.org.

    How does a parent retrieve their user ID and password? 
    Please access the Katy ISD Password Self-Service portal at https://passwordreset.katyisd.org.

    When will my student have access to digital resources?  
    The first week of school. Due to schedule changes and the application syncing with our licenses, this may take up to 7 days from the start of school.

    Do parents have access to digital textbooks?
    No, but your student has access.

    How do I put in a Technology Support ticket if I am a parent/guardian?
    Please use the Parent Tech Support app via MyKaty Cloud. For instructions: Parent Tech Support Guide.

    How do I link my Home Access user accounts to access all of my children with one ID and password?
    Please contact your campus Registrar. 

    How do I download the Canvas app for my smartphone?
    The Canvas - Parent User Guide provides instructions.

    How do I set up notifications in Canvas?
    Instructions: Canvas - Set Notification Preferences.

    Is there a parent knowledge base with instructions? 
    Yes, please access the Katy 1Souce app via MyKaty Cloud to find helpful guides and instructions.

    Does my junior high and high school student have a Katy ISD email address?
    Yes, please assist your student with accessing their account, as Katy ISD sends important information to our secondary students.
    Example student email format: K1234567@students.katyisd.org