Staff Password FAQs

Frequently Asked Questions Regarding Staff Passwords

I am a new employee to Katy ISD. How do I access my account for the first time? 
Use this step-by-step user guide (English and Spanish) to learn how to access your account. 

What is my username/Katy ISD ID?
Your Username is your Katy ISD ID, which is listed at the bottom of your ID badge (ex. A1234567).

What are the answers to my security questions?
You would have created these answers the first time you accessed MyKaty.

How do I change my password?
If you would like to change your password or have forgotten it, please follow these instructions.

How do I change my security questions or recovery options?
If you need to reset any of your Multi-Factor Authentication (MFA) choices, please follow these instructions.

How do I update the email address or cell phone number that is on file for me? 
Please make the needed updates in the Employee Self Service app (ESS) which you can access from MyKaty Cloud.

What if I still need help​? 
Contact the Staff Technology Support Office at 281-237-HELP (4357)