Family Technology Resources

Family Technology Resources & Support

MyKaty

What is MyKaty?
MyKaty is a web portal that provides Katy ISD staff, students, and parents/guardians with a single sign-on location to access district applications and educational resources.

How Do I Access My Katy?
Log in to MyKaty using your Katy ISD ID number and password. Parents and guardians will use the same ID and password used to log into HAC (Home Access Center).

MyKaty User Guide

Katy 1 Source

What is Katy 1 Source?
Katy 1 Source is a tool that provides help articles on many technology-related topics, as well as step-by-step directions and videos.

How to Access?
Parents/guardians and students can access Katy 1 Source from MyKaty or by navigating directly to the Katy 1 Source sign-in page: https://help.katyisd.org.

Password Assistance

How Do I Access My Katy ISD Account?

Student Password Information

Parent/Guardian Password Information

Password Reset

Secondary Password Note: If your secondary student (grades 6-12) has and uses a personal email address and/or cell phone, please have them add it to the system by visiting their campus registrar, or under your parent account, update their information in Home Access Center. This will assist them when requesting technical support, if they are unable to access their KISD email account.

Canvas

Chromebooks (Class 1:1)

For district information and video guides, please visit the Class 1:1 page.

Need tech support for your Chromebook?

The Chromebook Hardware Support ticketing system is exclusive for hardware issues only. This may include a cracked screen, broken keyboard, power adapter, protective case, lost or stolen device, and other hardware problems.

Parents do not have access to the system, so students will need to use their credentials to enter a ticket. Then they will follow the campus procedure to drop off their device for repair.

Chromebook Hardware Support (Class 1:1) / Video

Clearing the Cache/Browser History

If you are experiencing issues accessing your online resources, a common solution is to clear the cache and the browser history of your web browser (Katy ISD recommends using Google Chrome). Completing this step will refresh the browser and remove any programs that might interfere with loading websites or interfere with successful logins.

Clearing Cache in Google Chrome

Follow these steps to clear your cache:

Access the Google Chrome Menu bar, then select History, and History once again.
A new window will open. Click on Clear browsing data.
Another dialog box will open and will request the user to choose which options should be cleared, then click the Clear data button.
NOTE: be sure that you look these options over if you have information stored in the browser that you would like to keep.
Once the browser history and cache have been cleared, you will be returned to the Settings page - you may close the tab and continue working - there will be no confirmation message.
NOTE: It is recommended that users close the browser and re-open to apply changes.

If a web page does not seem to be displaying what you expect to see after clearing the Cache, try hitting Ctrl + F5 on your keyboard to reload the page.

Clearing Cache in Safari

Katy ISD recommends using Google Chrome to access textbooks, apps and resources. If you use Safari, please visit the following Apple Help Articles for more information:
Clear your browsing history in Safari on Mac
Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch

Clearing Cache in Microsoft Edge

Katy ISD recommends using Google Chrome to access textbooks, apps and resources. If you use Edge, please visit the following Microsoft Support Article for more information:
View and delete browser history in Microsoft Edge

Student Summer Learning Resources

Continued learning during the summer months plays a vital role in helping students retain knowledge, strengthen key skills, and prepare for the year ahead. To support this, Katy ISD offers a selection of quality, age-appropriate learning resources curated by district educators. These tools, available through MyKaty Cloud and linked on the pages below, are designed to engage students in meaningful enrichment across a variety of subjects. Families are encouraged to build time for learning into their summer routines and make use of these accessible resources to keep students curious, confident, and ready for school in the fall.

Elementary Student Resources

Secondary Student Resources

Further Assistance

Non-Technology questions should be directed to student campuses.

For KISD USERNAME and PASSWORD assistance, please contact Family Technology Support.

If the issue is with CANVAS, login to CANVAS (via MyKaty) and click the question mark in the left navigation section to submit a help request.

If you still need other technology assistance, please follow the directions linked below to enter a new support request into the designated KISD Technology ticketing systems. The ticketing systems are available 24/7 to request support.

Parent Tech Support Guide
Student Tech Support Guide
Chromebook Hardware Support (Class 1:1) / Video

Class 1:1 Note: The Chromebook Hardware Support ticketing system is exclusive for hardware issues only. This may include a cracked screen, broken keyboard, power adapter, protective case, lost or stolen device, and other hardware problems. Parents do not have access to the system, so students will need to use their credentials to enter a ticket. Then they will follow the campus procedure to drop off their device for repair.

Family Technology Support - Hours of Operation (excluding district holidays)
School Year: 6:30 AM - 4:30 PM Monday - Friday
Summer: 7 AM - 5 PM Monday - Thursday

Family Technology Support: 281-396-7400

To get more information about these and other resources, please visit the help article Family Technology Resources in Katy 1Source.