Family Technology Resources
Family Technology Resources & Support
MyKaty
What is MyKaty?
MyKaty is a web portal that provides Katy ISD staff, students, and parents/guardians with a single sign-on location to access district applications and educational resources.
How Do I Access My Katy?
Log in to MyKaty using your Katy ISD ID number and password. Parents and guardians will use the same ID and password used to log into HAC (Home Access Center).
Katy 1 Source
What is Katy 1 Source?
Katy 1 Source is a tool that provides help articles on many technology-related topics, as well as step-by-step directions and videos.
How to Access?
Parents/guardians and students can access Katy 1 Source from MyKaty or by navigating directly to the Katy 1 Source sign-in page: https://help.katyisd.org.
Password Assistance
How Do I Access My Katy ISD Account?
Parent/Guardian Password Information
Password Reset
Secondary Password Note: If your secondary student (grades 6-12) has and uses a personal email address and/or cell phone, please have them add it to the system by visiting their campus registrar, or under your parent account, update their information in Home Access Center. This will assist them when requesting technical support, if they are unable to access their KISD email account.
Further Assistance
Non-Technology questions should be directed to student campuses.
For KISD USERNAME and PASSWORD assistance, please visit our Password Self Service tool to retrieve a username and/or update a password.
If the issue is with CANVAS, login to CANVAS (via MyKaty) and click the question mark in the left navigation section to submit a help request.
If you still need other technology assistance, please follow the directions linked below to enter a new support request into the designated KISD Technology ticketing systems. The ticketing systems are available 24/7 to request support.
Parent Tech Support Guide
Student Tech Support Guide
Chromebook Hardware Support (Class 1:1) / Video
Class 1:1 Note: The Chromebook Hardware Support ticketing system is exclusive for hardware issues only. This may include a cracked screen, broken keyboard, power adapter, protective case, lost or stolen device, and other hardware problems. Parents do not have access to the system, so students will need to use their credentials to enter a ticket. Then they will follow the campus procedure to drop off their device for repair.
Family Technology Support - Hours of Operation (excluding district holidays)
School Year: 6:30 AM - 4:30 PM Monday - Friday
Summer: 7 AM - 5 PM Monday - Thursday
EXTENDED HOURS (excluding district holidays)
In addition to our regular hours of operation, we have temporarily extended our support to provide help to our families.
4:30 PM - 7 PM Monday - Friday
10 AM - 2 PM Saturday
Family Technology Support: 281-396-7400
To get more information about these and other resources, please visit the help article Family Technology Resources in Katy 1Source.