Family Technology Resources

Canvas is a learning management system (LMS) that allows teachers to provide instructional support, class calendars, assignments and resources for students in a safe online environment. Parents​ of Katy ISD students can log into Canvas using their HAC user name and password. Students access Canvas through MyKaty.
Canvas User Guides and Resources

For district information and video guides, please visit the Class 1:1 page.

Need tech support for your Chromebook?

The Chromebook Hardware Support ticketing system is exclusive for hardware issues only.  This may include a cracked screen, broken keyboard, power adapter, protective case, lost or stolen device, and other hardware problems.  

Parents do not have access to the system, so students will need to use their credentials to enter a ticket.  Then they will follow the campus procedure to drop off their device for repair.

Chromebook Hardware Support (Class 1:1) / Video

If you are experiencing issues accessing your online resources, a common solution is to clear the cache and the browser history of your web browser (Katy ISD recommends using Google Chrome). Completing this step will refresh the browser and remove any programs that might interfere with loading websites or interfere with successful logins.

Clearing Cache in Google Chrome

 Follow these steps to clear your cache:

1. Access the Google Chrome Menu bar, then select History, and History once again.
2. A new window will open. Click on Clear browsing data.
3. Another dialog box will open and will request the user to choose which options should be cleared, then click the Clear data button.
   NOTE: be sure that you look these options over if you have information stored in the browser that you would like to keep.
   
4. Once the browser history and cache have been cleared, you will be returned to the Settings page - you may close the tab and continue working - there will be no confirmation message.
   NOTE: It is recommended that users close the browser and re-open to apply changes.
   

 If a web page does not seem to be displaying what you expect to see after clearing the Cache, try hitting Ctrl + F5 on your keyboard to reload the page.