Customer Support Services-7021

Services

Central point-of-contact for technology support
Status tracking of requests for service
Customer advocacy
Service Level Agreements
Level two application support
Application systems administration
Change Management
Project assistance

Customer Support Services works to ensure that Technology is serving the needs of our user community and providing a quality-focused customer experience.

The Technology Support Office acts as the central point of contact for technology issues and requests inbound from multiple channels.

TSO representatives provide support and work directly with the end user to troubleshoot problems and when necessary, involve other technology groups to assist in the resolution. Their dedication to providing answers and assistance is vital to the smooth operation of KISD's technology systems for staff, parents, and students.

The team also includes Customer Service Specialists who provide second level support for some of the district's applications that are used by staff, parents, and students at the campuses. They also assist with a number of technology projects as needed.

The team specializes in and works to ensure that a high level of customer service is maintained by providing frequent communication between technology groups and customers concerning the status of processes and systems.

Staff Technology Support Office
Enter a Staff Technology Support Ticket
281-237-4357 (Staff Only)

Family Technology Support Office
Resources & Support
281-396-7400 (Parents & Students Only)