Technology Support Center
Non-Technology questions should be directed to student campuses.
For KISD USERNAME and PASSWORD assistance, please contact Family Technology Support.
If the issue is with CANVAS, login to CANVAS (via MyKaty) and click the question mark in the left navigation section to submit a help request.
If you still need other technology assistance, please follow the directions linked below to enter a new support request into the designated KISD Technology ticketing systems. The ticketing systems are available 24/7 to request support.
- Parent Tech Support Guide
- Student Tech Support Guide
- Chromebook Hardware Support (Class 1:1) / Video
Class 1:1 Note: The Chromebook Hardware Support ticketing system is exclusive for hardware issues only. This may include a cracked screen, broken keyboard, power adapter, protective case, lost or stolen device, and other hardware problems. Parents do not have access to the system, so students will need to use their credentials to enter a ticket. Then they will follow the campus procedure to drop off their device for repair.
Family Technology Support - Hours of Operation (excluding district holidays)
School Year: 6:30 AM - 4:30 PM Monday - Friday
Family Technology Support: 281-396-7400
To get more information about these and other resources, please visit the help article Family Technology Resources in Katy 1Source.

