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Katy Independent School District

Customer Services

​​Customer Services

Daniel Cassady

Manager

Customer Support Services works to ensure that Technology is serving the needs of our user community and providing a quality focused customer experience. The Technology Support Office acts as the first point of contact for all technology issues and requests inbound from multiple channels.  TSO representatives provide support and work directly with the end user to troubleshoot problems and when necessary, involve other technology groups to assist in the resolution. Their dedication to providing answers and assistance is vital to the smooth operation of KISD's technology systems for staff, parents, and students.

The team also includes Customer Service Specialists who provide second level support for many of the district's applications that are used by staff, parents, and students at the campuses.  They also assist with a number of technology projects as needed.

The team specializes in and works to ensure that a high level of customer service is maintained by providing frequent communication between technology groups and customers concerning the status of processes and systems.


Services

  • Single point-of-contact for technology support

  • On-Call emergency technical assistance

  • Status tracking of requests for service

  • Customer advocacy

  • Service Level Agreements

  • Level two application support

  • Application systems administration

  • Change Management

  • Project assistance

TEA District"A"  Rating
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6301 S. Stadium Lane - Katy TX 77494 | 281.396.6000 | Login | Accessibility

It is the policy of Katy ISD not to discriminate on the basis of sex, disability, race, religion, color, gender, age, or national origin
in its educational programs and/or activities, including career and technology programs, nor in its employment practices
and to provide equal access to the Boy Scouts and other designated youth groups.

Katy ISD is not responsible for the content on external websites or servers.