Customer Support Services works to ensure that Technology is serving the needs of our user community and providing a quality focused customer experience. The Technology Support Office acts as the first point of contact for all technology issues and requests inbound from multiple channels. TSO representatives provide support and work directly with the end user to troubleshoot problems and when necessary, involve other technology groups to assist in the resolution. Their dedication to providing answers and assistance is vital to the smooth operation of KISD's technology systems for staff, parents, and students.
The team also includes Customer Service Specialists who provide second level support for many of the district's applications that are used by staff, parents, and students at the campuses. They also assist with a number of technology projects as needed.
The team specializes in and works to ensure that a high level of customer service is maintained by providing frequent communication between technology groups and customers concerning the status of processes and systems.
Single point-of-contact for technology support
On-Call emergency technical assistance
Status tracking of requests for service
Service Level Agreements
Level two application support
Application systems administration