​Services

Below is the list of the services the Technology Division provides and supports.   Please contact the department director for additional information. 

Business Intelligence Department

• Data Management and Reporting
• District Data Warehouse
• Information Management Tools
• Reporting
• Analytics
• Dashboards
• Predictive Analysis
• Data Management Support for Mission Critical Systems
• Advanced Business Intelligence Tools for Teachers, Students, Administrators, and Parents.
• System Data Integration
• Data Specifications and Quality Standards
• System Integration Monitoring and Support
• Cloud Computing (User Awareness)
• PEIMS Reporting Management
• PEIMS Reporting to TEA
• Cloud Computing
• Application Development
• User Interface Design and Development
• Data Visualization, Forecasting and Predictive Analysis
• GIS Systems
  

Customer Services Department

• Departmental Ancillary Systems Deployment
• Non-Instructional Technology Training
• Technology Professional Development
• Technology Training Materials
• Technology Website updates
• Knowledge Base
  

Customer Support

• Single Point of Contact for ALL Technology Support Calls
• On-Call Technical Assistance
• Status Tracking of FootPrints Tickets
• Level Two Application Support
• Level Two Support and Administration of District Programs and Applications
  
• Customer Relations & Communications
  

 Enterprise Systems Department

• Financial Systems Support
• HR Systems Support
• Time & Attendance Systems
• ERP System User Security
• Student Information Systems Support
• Teacher GradeBook Support
• Home Access Center Support
• Student Information System User Security
• Academic Non-Instructional Software Deployment & Support
• Business Systems & Student Systems Professional Development & Training
• Finance, HR, & Student Systems Reporting

Instructional Technology Department

Digital Learning

• Library Media Centers
• Filtering Policy
• Cyber Safety
• Digital Responsibility
• Student & Teacher Technology Assessments
• Parent Resources

e-Learning and Instructional Applications

• Instructional Classroom Applications Standards
• Content Learning Management Systems
• Virtual School
• Credit Recovery Support​
• Tech Connect
  
• Knowledge Base
  

Elementary & Secondary Classroom Instructional Technology

• Classroom Technology Integration
• Classroom Tools
• Student Portal
• Retrofit Campus Training
• Teacher & Student Resources
• Professional Development for Teachers
  

Project Management Department

• Campus Retrofit Project Management
• Large Scale Hardware Deployments
• Technology Finance
• Technology Purchasing
• Technology Inventory Reporting
• Technology Coordination for Construction and Renovation
• Print Shop - Printing Services
• Graphic Design Services
• Management of Fleet Printing
  

Technology Operations Department

Network Engineering

• Wireless Network
• Wired Network
• Internet Bandwidth and Access
• Network Availability and Reliability
• Network Design and Configuration
• Network Security
• Intrusion Detection and Protection
• Telephone Services Including Voicemail
• Telephone Products and Purchasing Support
• Cellular Phone Products and Purchasing Support
• Maintenance of Phone and Network Cable Infrastructure
• Video Security Systems
• Physical Access Control Systems
• E-Rate Management

Systems Engineering

• Server Support
• Data Backup and Disaster Recovery
• File Storage
• Email Support
• Network and Server Application Configuration
• Digital Television (IPTV)
• User Network Security Access
• Remote User Access
• Internet Web Filtering
• Antivirus Protection
• Server/system Security
• Security Incident Investigation
• Software and Hardware Evaluation
• Police Department Systems Support

Standards of Service

Our culture of providing exceptional customer service is vitally important to achieving our goals as a team. Putting our customers first and seeking to understand our customers and their needs without violating our values, policies and procedures is a high priority in everything we do. Our spirit of innovations is part of that culture where we always strive to find the best solutions and tools to meet the needs of our customers.