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Katy Independent School District

Parent Tech Support

​​​​​​​​​​​​​Parent/Guardian Password FAQsDad and Child.jpg

I am new to Katy ISD, how do I access my account for the first time?

Use the following step-by-step User Guide or watch the Video to learn how to access your account.

User Guide (English)



What is my Username?

Your Username is the same as your HAC ID which is what you use to sign into the Home Access Center.

If you do not know your Username/HAC ID, use the following step-by-step User Guide or watch the Video to learn how to obtain your Username using the Password Self-Service tool.

User Guide (English)

What is the Home Access Center (HAC)?

The Home Access Center (HAC) provides an online grade book where parents and guardians can view helpful student information to support and guide their children through the educational process. You can access the HAC from the Katy ISD website using this link:  Home Access Center 


What are the answers to my security questions?

You would have created these answers the first time you accessed the Password Self-Service tool.


How do I change my password or security questions?

Use the following step-by-step User Guide or watch the Video to learn how to change your password and/or security questions. 

User Guide (English)


I forgot my password, how can I reset it?

Use the following step-by-step User Guide or watch the Video to learn how to reset your forgotten password.

User Guide (English)


How do I update the email address or cell phone number that is on file for me?

Please make the needed updates in the Home Access Center (HAC).

  

What Katy ISD applications can I access with my HAC ID and Password?

Application
​User Name
​Password

​Parent/Guardian: 

Katy ISD ID

Ex. J.Doe3



Katy ISD password

Home Access Center (HAC)

Parent/Guardian: 

Katy ISD ID

Ex. J.Doe3


Katy ISD password


help.katyisd.org - Contains Help Articles & Videos

Parent/Guardian: 

HAC ID formatted as an e-mail address wtih @katyisd.org

Ex. J.Doe3@katyisd.org



​Katy ISD password

Katy On The Go app

Parent/Guardian: 

Katy ISD ID

Ex. J.Doe3

Katy ISD password


Canvas Learning Management System

Parent/Guardian: 

Katy ISD ID

Ex. J.Doe3



Katy ISD password

A+ Pay N' Go

Note: each payment type works slightly different. Click here for specific instructions.

Web Store: you will login with your email address and password (that you create)


Parent/Guardian:  your Katy ISD ID and last name will be needed for several payment types.




Web Store Password created by Parent/Guardian


  


What if I still need help with Password Self Service​?


Please fill out the form below.  A technology team member will contact you.​
Please do not fill out duplicate requests.​
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TEA District"A"  Rating
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6301 S. Stadium Lane - Katy TX 77494 | 281.396.6000 | Login | Accessibility

It is the policy of Katy ISD not to discriminate on the basis of sex, disability, race, religion, color, gender, age, or national origin
in its educational programs and/or activities, including career and technology programs, nor in its employment practices
and to provide equal access to the Boy Scouts and other designated youth groups.

Katy ISD is not responsible for the content on external websites or servers.