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Katy Independent School District

Parent Tech Support

Help Videos for Parents


Need help remembering which login credentials to use for each app, textbook, and Katy ISD online resource? Watch this video to see how to install and enable the Webpass extension.

Can't get apps on iPad to work?

Having trouble with students being able to sign into apps such as Dreambox or SeeSaw on an iPad, and receiving a message that says it "can't connect"? Watch this video to see how to manage Content Keeper.

Can't get iPad to connect to your wi-fi?

If the iPad that was checked out to your student is having difficulty connecting to the wi-fi at your house, watch this video to see how to reset the iPad and get connected to your wi-fi.

Need to update an app on a District iPad?

If trying to update an app, but the App Store is blocked,  you will need to use a different app called Self Service. Watch this video to see how to use the Self Service app.

Can't access MyKaty Cloud on an iPad?

It is necessary to use an app called Lenovo Unified Workspace in order to use MyKaty Cloud on an iPad. (Note: Webass is not required when using the app) For additional details on installing and using this app, review this help article: 

Need to access a Zoom meeting on a District iPad?

Are you having trouble accessing a teacher's Zoom session when using a District loaned iPad? If so, watch this video to learn the best way to get into that Zoom meeting.

Note: if you do not see the Zoom app on the iPad, it can be downloaded from the "Self Service" app on the iPad.

Can't find the Zoom app on a District Chromebook?

We were experiencing a problem with the Zoom app (on 8/18/20), as Zoom made a recent change. This issue has now been addressed, and you should be able to locate the Zoom app on the Chromebook by following the steps listed in the Knowledge Base article titled 

Need to update the operating system on a District Chromebook?

When using Canvas on a Chromebook, Chrome needs to be running Version 83 or higher. To check what the Chromebook is running, and potentially update it, watch this Google Chromebook tutorial:

Canvas Notification Emails

Tired of getting so many emails from Canvas? Watch this video to see how to manage your Notifications settings.

What can Parents view in Canvas?

Below are the features available to Parents. Please note that not all courses use all features. You may click on the links below to watch a short video.‚Äč

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6301 S. Stadium Lane - Katy TX 77494 | 281.396.6000 | Login | Accessibility

It is the policy of Katy ISD not to discriminate on the basis of sex, disability, race, religion, color, gender, age, or national origin
in its educational programs and/or activities, including career and technology programs, nor in its employment practices
and to provide equal access to the Boy Scouts and other designated youth groups.

Katy ISD is not responsible for the content on external websites or servers.