Parent & Student Tech Support
Katy ISD has a new Technology ticketing system for Parents & Students. This support request form is now closed.
All active, submitted requests from this form will be addressed, so you do not need to resubmit.
Non-Technology questions should be directed to student campuses.
For KISD USERNAME and PASSWORD assistance, please visit our Password Self Service tool to retrieve a username and/or update a password.
If the issue is with CANVAS, login to CANVAS (via MyKaty Cloud) and click the question mark in the left navigation section to submit a help request.
If you still need other technology assistance, please follow the directions linked below to enter a new support request into the KISD Technology ticketing system.
Parent Tech Support Guide
Student Tech Support Guide
Parent Tech Support operates 6:30 AM - 4:30 PM Monday – Friday, excluding holidays.
Parent Tech Support: 281-396-7400 (info line only)