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Helpful Tips

Top Five Tips for Successful Open Records Requests

  • Your request must be in writing. Only written requests trigger a governmental body's obligations under the Public Information Act.
  • Your request should be for documents or other information that is already in existence. Governmental bodies are not required to answer questions, perform legal research, or comply with a continuing request to supply information on a periodic basis as such information is prepared in the future.
  • We recommend that all requests be sent by U.S. mail and that a copy of the original request and proof of its receipt by the governmental body be kept.
  • If you believe that a governmental body has not responded as required by the Public Information Act, we recommend that you contact the Open Records Division Hotline at (512) 478-6736 or toll-free (877) 673-6839, your local District Attorney, or local County Attorney.