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Katy Independent School District

Parent Tech Help

​Student Password Self-Service FAQspassword padlock.jpg

I am a new student; how do I access my account for the first time? 

For new students, the student or guardian will receive an email from Katy ISD with this information. 

(Students in Grades 6-12) Use the following step-by-step User Guide or watch the Video to learn how to access your account. 

User Guide (English)

What is my username/Katy ISD ID?

Your Username is your Katy ISD ID which is listed at the bottom of your school's ID badge (ex. A1234567).
Or, you may ask one of your teachers for your Katy ISD ID.

How do I get a Verification Code? (Students in Grades 6-12)

​If you have a personal email address or cell phone number on file with Katy ISD, you can use the Password Self-Service tool to receive a new verification code by selecting Forgot Username/Password and using the Password Reset by Text/email option.
OR 

You may ask one of your teachers for your Verification Code or complete the Parent and Student Technology Support Center Form  

What are the answers to my security questions? (Students in Grades 6-12) 

You would have created these answers the first time you accessed the Password Self-Service tool.


How do I change my password or security questions? (Students in Grades 6-12)

Use the following step-by-step User Guide or watch the Video to learn how to change your password and/or security questions.

I forgot my password, how can I reset it? (Students in Grades 6-12)

Use the following step-by-step User Guide or watch the Video to learn how to reset your forgotten password.

I forgot my password. (Students in Grades PK-5)

You may ask one of your teachers for your password, or have your parent/guardian complete the Parent and Student Technology Support Center Form to request your password.


How do I update the email address or cell phone number that is on file for me? (Students in Grades 6-12)

Please contact your student's campus, or see the campus Registrar for assistance.


What if I still need help? 

You may ask one of your teachers for assistance. 

Or, submit a request for help via the Parent and Student Technology Support Center Form for all grade levels. Elementary students should ask their parent/guardian to complete the form. 


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6301 S. Stadium Lane - Katy TX 77494 | 281.396.6000 | Login | Accessibility

It is the policy of Katy ISD not to discriminate on the basis of sex, disability, race, religion, color, gender, age, or national origin
in its educational programs and/or activities, including career and technology programs, nor in its employment practices
and to provide equal access to the Boy Scouts and other designated youth groups.

Katy ISD is not responsible for the content on external websites or servers.